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Shipping policy
Shipping
CORVID-19 impacts: Although regular and courier services are available, some locations may experience a delay in local delivery services. All shipping carries no longer offer "on time" delivery assurance. Although we would love to be able to change the situation, delivery delays are no within our control. Rest assured that we ensured that we will always advise of any delay on our behalf.
If your shipment is delayed and related to a scheduled course or workshop, rest assured that your course / workshop date will be rescheduled.
Depending on the product, we ship to most countries unless subjected to an international embargo or Canadian law forbids trading with the country. Member sellers may have restrictions on shipping locations.
North America (non-remote regions)
- We usually use Expedited Canada Post that includes tracking and insurance (Canada Post insurance may be limited to $1000.00 CAD) of your shipment, unless the posting indicates otherwise.
- Important: for purchases over $400.00, upgraded shipping is strongly recommended.
- Based on Canada Post estimations, packages usually (without CORVID-19 related interruptions) take:
- Canada 4 -7 business days
- USA 5-10 business days
- Priority upgrades are usually shipped via a courier carrier such as Canada Post Priority (FedEx), DHL / UPS .
- Courier carrier priority shipments include 100% insurance along with real time tracking. Delivery times usually (without CORVID-19 related interruptions) take:
- Canada 2 - 4 business days
- USA 2 - 4 business days
North America - Remote regions
- Carriers may add surcharges for some regions (Alaska, NWT, Yukon for example) that are not included in the posted shipping price. In the event that remote surcharges exceed the posted shipping price, we will provide you with the option to pay the additional fees or cancel your order.
- Please note that even though most carriers provide an estimated delivery time, delays are pretty frequent (you will know this if you are living in one of these regions). If you are purchasing a gift for a special occasion, please consider placing your order at least 10 days prior to your occasion.
- Delivery times usually (without CORVID-19 related interruptions) take:
European Union (& UK) * when available
- We usually use Canada Post International. Courier carriers options are available to countries with unreliable postal service .
- All courier carrier shipments include 100% insurance along with real time tracking.
- Based on Canada Post estimations, packages usually take:
- 6 -10 business days
- Priority shipping upgrades are available.
- Delivery times usually take:
- 4 - 6 business days
International * when available
- Carriers may add surcharges for some regions that are not included in the posted shipping price. In the event that surcharges exceed the posted shipping price, we will provide you with the option to pay the additional fees or cancel your order.
- We usually use courier carriers such as DHL / UPS / FedEx(Canada Post) depending on availability to your location.
- All courier carrier shipments include 100% insurance along with real time tracking.
- Based on Canada Post estimations, packages usually (without CORVID-19 related interruptions) take:
- 6 -10 business days
- Priority shipping upgrades are available.
- Delivery times usually (without CORVID-19 related interruptions) take:
- 4 - 10 business days
Import Duties / Taxes
The purchaser (or recipient) is responsible for any and all duties and/or taxes levied by their country of residence.
Failure to claim: Shipments returned due to non-payment of import duties or not collected from customs will be refunded the purchase price less all shipping fees (send & return).